By Peter Shankman, Principal, Shankman|Honig Hands down, the most overlooked part of running any small business is customer service. Small businesses spend hundreds of thousands of dollars on marketing, trying to convince people they’re the best, yet if they simply improve their customer service by a fraction, the customers will do it for them! Behold, […]
Tag: "running your small business"
Most people claim to be good managers, but the truth is that management is something that has to be learned and cultivated over time, says business expert Susan Strayer LaMotte. It’s better for everyone if you assume you’re messing up and seek feedback from your team. “Every day you assume you’re a great leader or […]
It’s natural to show sympathy for your fellow human beings, but you shouldn’t let your employees make excuses when they fail to fulfill their responsibilities, Avery Augustine says. Explain to your employees how their actions have affected other people at your organization and ask questions to learn more about what’s really going on, she recommends. […]