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Tag: "retail strategies"

[ 0 ] Nov. 11, 2013

Attention Retailers: How To Dominate Competitors With Customer Service

If retailers want to own the market, crush competitors and reap financial rewards, they must create a strategic plan to improve customer service and enhance the customer experience, according to John Tschohl, president of Service Quality Institute, www.customer-service.com “If your company thinks customer service is limited to greeting a customer and dealing with their complaints, […]

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