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Tag: "Pete Bosse"

[ 0 ] Apr. 23, 2012

10 Ways To Improve Customer Service

“Businesses today must fight harder than ever to stop customer defections, increase same-store sales and build customer loyalty,” according to Pete Bosse, PhD: a consultant specializing in improving the customer experience. When confronted by customer defections, Pete identifies the root cause of poor decisions that usually lead to bad customer experiences. According to Bosse, “The […]

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