The phrase, “If you snooze, you lose” turns out to be true in the realm of customer service. Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. “That’s unfortunate because a major factor in creating a positive customer experience is speed,” says customer service […]
Tag: "improving customer service"
Want to improve your customer service and build your business? Check your Facebook and twitter pages for comments. Seventy percent of Americans said they are willing to spend more money at businesses that provide good customer service, according to the February survey. That’s up from 58% who said the same in 2010. Today, social media […]