If retailers want to own the market, crush competitors and reap financial rewards, they must create a strategic plan to improve customer service and enhance the customer experience, according to John Tschohl, president of Service Quality Institute, www.customer-service.com “If your company thinks customer service is limited to greeting a customer and dealing with their complaints, [...]
Tag: "how to sell more"
By Richard Schroder Think back to all your sales situations over the last year. How many meetings did you have with real decision makers versus day-to-day prospects who seemed to support your offering but lacked decision / budget authority? How many of the latter type of situations did you win and lose? My instinct is [...]
By Caron Beesley Have you ever wondered how you can get your businesses’ products stocked on the shelves of a large retailer? It does happen, and it’s refreshing to see. For example, my local supermarket makes a point of stocking locally grown produce front and center as soon as you walk in the store, while [...]