By Ben Baldwin Founder and Co-CEO of ClearFit Building a business is tough. At the beginning, it’s typically the owner/operator who’s doing all the sales and customer service. However, once things start growing, tending to every customer becomes a bit more difficult for one person to manage. It’s at this time that you’ll typically introduce […]
Tag: "how to improve customer service"
By Peter Shankman, Principal, Shankman|Honig Hands down, the most overlooked part of running any small business is customer service. Small businesses spend hundreds of thousands of dollars on marketing, trying to convince people they’re the best, yet if they simply improve their customer service by a fraction, the customers will do it for them! Behold, […]