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Tag: "customer service"

[ 0 ] Nov. 5, 2012

Small Business Saturday is Nov. 24

159 Advocacy Organizations and 30 Corporations, have partnered with American Express OPEN and Women Impacting Public Policy (WIPP) to help rally support for the third annual Small Business Saturday, on November 24, 2012. Small Business Saturday, which falls between Black Friday and Cyber Monday, is a day for dedicating a portion of holiday shopping at […]

[ 0 ] Oct. 25, 2012

Testimonials For Your Website

Word of mouth is still a great marketing tool and you should plan a campaign to contact your satisfied clients and ask if they will write you a one or two sentence testimonial that you will post on your website. If at first you don’t get a good response, consider offering an incentive, such as […]

[ 0 ] Oct. 22, 2012

The UPS Store To Small Biz: “We’re Here For You”

With small businesses representing more than 99 percent of businesses in the U.S., it may seem that they would have a wealth of resources to turn to for support. Yet the majority say they feel alone, according to new research by The UPS Store. The research shows small business owners feel they don’t get the […]

[ 0 ] Oct. 16, 2012

Applebee’s Offers Late Night Fare & Entertainment

For the past few years, Applebee’s has quietly been experimenting with a late-night bar and club scene at restaurants around the country. Some offer karaoke and trivia nights. Others have fashioned themselves into nightclubs where patrons can gobble spinach and artichoke dip under the Day-Glo beauty of black lights. In late August, the restaurant chain […]

[ 0 ] Oct. 3, 2012

Event Options: New Tool to Plan Your Fete

Event Options (www.event-options.com) is a new tool for planning your events. It has the largest selection of event products and services online—all available for rent. With thousands of items to choose from, Event Options makes it easy to plan corporate events, weddings, B’Nai Mitzvahs or other social events. It also features professional planners, photographers and […]

[ 0 ] Aug. 16, 2012

IHOP Restaurant Caters To Mourners

An IHOP restaurant in Bloomfield, NJ is catering to mourners. The restaurant already caters to schools, community groups and religious organizations and decided to reach out to those attending funerals with a place to book their after-service gathering.

[ 0 ] Aug. 16, 2012

New Survey Says Biz Owners Are Winning By Adapting

Four out of 10 small-business owners are reporting positive business conditions, nearly doubling since 2010, according to a new survey by Citibank. The survey, which polled 750 small businesses across the country, reports that one-third of businesses are doing better than a year ago, with 33 percent expecting their business to grow by 10 percent […]

[ 0 ] Aug. 13, 2012

4 Most Popular Styles of Negotiation From Test Leader

PsychTests.com, a pioneer in online psychological assessments, has released its newest research on the negotiation styles of people who spend their day debating, bargaining, and mediating the best deal possible. PsychTests’ results reveal that negotiation styles can vary from the diplomatic and friendly to tactical warfare. Who’s sitting across the negotiating table from you? Do […]

[ 0 ] Sep. 19, 2011

It’s Official: Great Customer Service=More Sales

Now that American consumers are beginning to shake off the recession, small business owners need to be on top of their customer service game. That’s because Americans are placing an even greater premium on quality customer service this year, according to an American Express survey. The survey found that 70 percent of consumers are willing […]

[ 0 ] Dec. 1, 2008

Rapport Overhaul

Here is a question for all of you. As a customer, how many of you have had a bad customer service experience? Hmm. Looks like it’s all of you. So think about it, if all of you have had a bad experience, it means that most likely all of your customers have had one too. […]

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