Now that American consumers are beginning to shake off the recession, small business owners need to be on top of their customer service game. That’s because Americans are placing an even greater premium on quality customer service this year, according to an American Express survey. The survey found that 70 percent of consumers are willing [...]
Tag: "customer service"
Here is a question for all of you. As a customer, how many of you have had a bad customer service experience? Hmm. Looks like it’s all of you. So think about it, if all of you have had a bad experience, it means that most likely all of your customers have had one too. [...]