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Tag: "customer service"

[ 0 ] Oct. 23, 2015

Customer Service Strategies

A customer service guru offers tips on how to offer the best customer service in your small business.  By John Tschohl After 40 years focused solely on customer service I continue to devote my time and energy on helping businesses create a service culture.  I have written hundreds of articles and seven bestselling books that […]

[ 0 ] Oct. 12, 2015

Improving Customer Communications

Timing is Everything: Tips for Improving Customer Communications By John McGee CEO OptifiNow The Customer today is not only informed, he or she is actively engaged with brands at multiple levels making it critical that companies manage highly engaged consumers effectively. One of the most important factors is timing of marketing and sales outreach. Stay […]

[ 0 ] Jul. 6, 2015

E-Signatures Improve Customer Experience

Small Businesses Win by Pairing Technology with Customer Experience By Tommy Petrogiannis e-SignLive by Silanis Small businesses play an integral part of any economic structure and provide innovation within their industry. For most small businesses, the need to work within a limited budget can mean that sales and administrative resources are tight, especially when it […]

[ 1 ] Mar. 9, 2015

Grow Business & Your Customer Base

Want to grow your customer base? When time saved equals customers gained.  By John Oechsle President/CEO of Swiftpage One of the universal truths of business ownership is that—no matter what your product or service is—you’re going to have to find someone to purchase your wares eventually. For most of us, that means owning a healthy […]

[ 0 ] Jan. 7, 2015

Customer Service Etiquette

How often do you practice the art of customer service etiquette? Are you treating your customers right? By Dan Travieso Customer service etiquette should be the foundation of all businesses. Unfortunately, today’s businesses have abandoned effective customer service and are more focused on glitzy marketing campaigns and profit margins than in ensuring their customers are […]

[ 0 ] Sep. 10, 2014

Rise of the Do-It-Yourself Retail Trend

The Do-It-Yourself Retail Trend is here to stay says Daniel Levine, trends expert. Levine says the do-it-yourself retail trend signals a move that we are heading toward a future of minimal customer service. How will the do-it-yourself retail trend impact your business? The Do-It-Yourself Trend “Retailers and service providers are working hard to compete with […]

[ 0 ] Sep. 1, 2014

J.E. Karp On The Power of Service

Customer service expert get to the core of great service in new business allegory.  The Power of Service: Service Through the Eyes of Customers by J.E. Karp  Five Tips On How To Increase Sales Through Customer Satisfaction  Book Excerpt: “Right,” agreed Josh. “Well, obviously the People who work at Kat’s Seafood Paradise understand how critical […]

[ 0 ] Aug. 20, 2014

5 Tips To Turn A Bad Customer Into A Good One

Customer service and tips to transform your bad customer into a good one! Entrepreneur, Founder and CEO of Kweller Prep, Frances Kweller, Offers Advice on Best Customer Service Practices A successful business cannot be considered a success without the support of a good customer. How you treat your customers, especially if you own a service-oriented […]

[ 0 ] Apr. 7, 2014

6 Ways To Put Your Customer First

How do you grow a new small business? One way is to always put your customer first. Follow these six tips from a pro. By Bob La Loggia CEO, Appointment-Plus A good customer experience can make or break your business. Customers are vitally important to your brand, your business, and your bottom line. This may […]

[ 0 ] Mar. 24, 2014

Your Employees and Customer Service

How do you inspire your employees to commit to your customer service program? By Bill Sims Jr. It’s a business no-brainer that happy employees make happy customers. But how do you get happy employees that deliver the best possible customer service? It requires employees to move beyond simple compliance of workplace rules and becoming truly […]

[ 0 ] Feb. 10, 2014

10 Employee Training Mistakes

John Tschohl wants you to recognize these 10 employee training mistakes. Most of the money and time companies spend on training is wasted. That’s because the majority of companies use outdated training ideas and boring training methods, according to John Tschohl, president of Service Quality Institute. “Training that is poorly presented goes in one ear […]

[ 0 ] Feb. 3, 2014

Hire Right For Great Customer Service

By Ben Baldwin Founder and Co-CEO of ClearFit Building a business is tough.  At the beginning, it’s typically the owner/operator who’s doing all the sales and customer service.  However, once things start growing, tending to every customer becomes a bit more difficult for one person to manage.  It’s at this time that you’ll typically introduce […]

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