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Tag: "customer service"

[ 0 ] Aug. 20, 2014

5 Tips To Turn A Bad Customer Into A Good One

Customer service and tips to transform your bad customer into a good one! Entrepreneur, Founder and CEO of Kweller Prep, Frances Kweller, Offers Advice on Best Customer Service Practices A successful business cannot be considered a success without the support of a good customer. How you treat your customers, especially if you own a service-oriented […]

[ 0 ] Apr. 7, 2014

6 Ways To Put Your Customer First

How do you grow a new small business? One way is to always put your customer first. Follow these six tips from a pro. By Bob La Loggia CEO, Appointment-Plus A good customer experience can make or break your business. Customers are vitally important to your brand, your business, and your bottom line. This may […]

[ 0 ] Mar. 24, 2014

Your Employees and Customer Service

How do you inspire your employees to commit to your customer service program? By Bill Sims Jr. It’s a business no-brainer that happy employees make happy customers. But how do you get happy employees that deliver the best possible customer service? It requires employees to move beyond simple compliance of workplace rules and becoming truly […]

[ 0 ] Feb. 10, 2014

10 Employee Training Mistakes

John Tschohl wants you to recognize these 10 employee training mistakes. Most of the money and time companies spend on training is wasted. That’s because the majority of companies use outdated training ideas and boring training methods, according to John Tschohl, president of Service Quality Institute. “Training that is poorly presented goes in one ear […]

[ 0 ] Feb. 3, 2014

Hire Right For Great Customer Service

By Ben Baldwin Founder and Co-CEO of ClearFit Building a business is tough.  At the beginning, it’s typically the owner/operator who’s doing all the sales and customer service.  However, once things start growing, tending to every customer becomes a bit more difficult for one person to manage.  It’s at this time that you’ll typically introduce […]

[ 0 ] Jan. 16, 2014

Arise Virtual Solutions Offers Home Based Opportunity

Arise Virtual Solutions Inc., the leading global provider of outsourced, work-from-home customer service, now has 6,500 work opportunities for those who reside in Arizona, North Carolina, Texas, Michigan or Virginia. Arise provides great opportunities for stay-at-home moms, veterans, college students, and retirees or anyone who is interested in earning income for the comfort of their […]

[ 0 ] Sep. 23, 2013

Ten Simple Things a Company Can Do NOW to Boost Customer Service

By Peter Shankman, Principal, Shankman|Honig Hands down, the most overlooked part of running any small business is customer service. Small businesses spend hundreds of thousands of dollars on marketing, trying to convince people they’re the best, yet if they simply improve their customer service by a fraction, the customers will do it for them! Behold, […]

[ 0 ] Jul. 8, 2013

CreditDonkey Survey Says Small Biz Is Better At Offering Great Service

By Huge Margins, U.S. Consumers Say That Small Businesses Do a Better Job Than Big Companies of Anticipating Their Needs and Meeting or Exceeding Expectations, According to a New Poll When it comes to providing excellent customer service, big is definitely not better, according to the majority of respondents who participated in a new survey […]

[ 0 ] Jan. 17, 2013

Small Business Gives Back: Pizza Ranch Helps Ethiopia Read

Pizza Ranch has launched a new coffee program and partnership with Ethiopia Reads and the Tesfa Foundation. The chain expects to serve about two million cups of coffee in the next year, and for every pound of roasted coffee it brews, Pizza Ranch will donate 50 cents to Ethiopia Reads for its Kembata-Tembaro Literacy Initiative. […]

[ 0 ] Nov. 28, 2012

Lower Your Price?

A customer comes into your shop or fills out your website information form and requests a lower price. Should you do it? Not without getting a benefit in return. Sure times have been tough and customers expect to get the world, but some negotiation must take place.  You can offer a lower price if they […]

[ 0 ] Nov. 5, 2012

Small Business Saturday is Nov. 24

159 Advocacy Organizations and 30 Corporations, have partnered with American Express OPEN and Women Impacting Public Policy (WIPP) to help rally support for the third annual Small Business Saturday, on November 24, 2012. Small Business Saturday, which falls between Black Friday and Cyber Monday, is a day for dedicating a portion of holiday shopping at […]

[ 0 ] Oct. 25, 2012

Testimonials For Your Website

Word of mouth is still a great marketing tool and you should plan a campaign to contact your satisfied clients and ask if they will write you a one or two sentence testimonial that you will post on your website. If at first you don’t get a good response, consider offering an incentive, such as […]

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