A customer service guru offers tips on how to offer the best customer service in your small business. By John Tschohl After 40 years focused solely on customer service I continue to devote my time and energy on helping businesses create a service culture. I have written hundreds of articles and seven bestselling books that […]
Tag: "customer service tips"
Five solid customer service tips. How to keep your customer coming back to your business. A customer service specialist shares insight on ways small businesses can ensure client satisfaction. Remember that one time that salesperson was so rude to you for no apparent reason and you took your business somewhere else? When customers have a […]
The phrase, “If you snooze, you lose” turns out to be true in the realm of customer service. Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. “That’s unfortunate because a major factor in creating a positive customer experience is speed,” says customer service […]
Successful companies are continually striving to build stronger relationships with their customers to create customer loyalty. Traditionally this was through effective Customer Relationship Management (CRM), in which companies’ sales, marketing, and service and support departments participated in providing the data and intelligence needed to build lasting bonds with their customers. Online surveys conducted by IBM […]