The phrase, “If you snooze, you lose” turns out to be true in the realm of customer service. Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. “That’s unfortunate because a major factor in creating a positive customer experience is speed,” says customer service […]
Tag: "customer service tips"
Successful companies are continually striving to build stronger relationships with their customers to create customer loyalty. Traditionally this was through effective Customer Relationship Management (CRM), in which companies’ sales, marketing, and service and support departments participated in providing the data and intelligence needed to build lasting bonds with their customers. Online surveys conducted by IBM […]