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Small Business and Social Media Exposure

[ 2 ] May. 9, 2014 | SBO Editor

social media

Targeted social media exposure can help your marketing efforts.

Small business success inherently depends on brand awareness and customer retention – a little social media exposure never hurts either. According to a recent LinkedIn study, roughly 81% of small businesses are using social media, and of those, 94% do so for marketing purposes. However, effective social media marketing isn’t just measured by the number of tweets or posts issued. It’s about how many customers the business can actually attract and retain through engagement and relationship building.

With Small Business Week beginning on May 12,  Folke Lemaitre, CEO and founder of Engagor, a comprehensive platform for real-time customer engagement, social media monitoring and analytics, has compiled 5 ways that small businesses can take advantage of social media to create awareness and effectively engage with their social audience to ultimately gain and retain customers.

Social Media and Your Business

·         Pick the right platform: You don’t have to be present on every social network. Identify where it makes sense for your brand. If you’re a fashion company, Pinterest is a great fit to build a brand identity. If you’re in the B2B industry, you should explore LinkedIn. Have a lot of great video content? Then YouTube or Vimeo is the right place for your brand.

·         Build a social media team: This doesn’t mean you have to hire new people. Typically you will need someone from the marketing and customer service department, but don’t be afraid to invite others to the team. Ask around internally and you’ll be surprised at how many of your employees are social-savvy or have an interest in social. Sales, PR and even more technical departments can be great additions. The more departments involved, the more social media will tell the overall story of your brand.

·         Make employees social advocates: Small businesses have another big advantage over large enterprises: their size. People working for smaller companies naturally feel a closer bond to the brand, which can be of great value for social media. Make sure you involve the entire company. Keep them posted on what you are doing on your social channels, what the results are and ask them to share your content and engage in the conversations with your social audience. Your own employees can be your best brand advocates.

·         Set up an answering scheme: Don’t just dive into social, make sure you are prepared. Determine what questions and comments on your social profiles you are going to respond to. You can start by learning what people are already saying and the questions/comments that are recurring. Decide how you will reply to negative posts, insults and even positive comments. Once you have all of this figured out, put an engagement and response plan in place.

·         Be authentic: Know who you are and how you want to be perceived. A common misunderstanding is that social media only works for cool brands. Don’t worry about being “cool”. Stick to your brand voice and share content that means something to your audience and is relevant to your industry.

About Engagor

Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial. For more information, visit www.engagor.com.

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Category: Features