Jiffy Lube International (“JLI”) was recognized for its aligned, focused approach to training and development, ranking number one on the 2014 Training Top 125, Training magazine’s annual ranking of companies’ excellence in training and development programs. The organization’s robust training on new services, customer service skills and leadership curriculums were a few of the initiatives that set JLI apart from other corporations.
“It is truly an honor for Jiffy Lube to be recognized for its commitment to training and development,” said Ken Barber, manager, Learning & Development for JLI. “Training is a priority for the organization and we continually evolve our curriculum and approach to ensure programs are effective and aligned with our business goals.”
Steven C. Ledbetter, president, JLI, added, “Our comprehensive training program helps ensure that Jiffy Lube service center technicians can deliver on our brand promise – to help customers leave worry behind when it comes to maintaining their vehicles. Jiffy Lube strives to provide an excellent customer experience to every customer every day at the more than 2,000 Jiffy Lube service centers located across North America.”
Jiffy Lube Service Centers
More than 20,000 Jiffy Lube International and Jiffy Lube service center technicians employed by Jiffy Lube franchisees completed 2.2 million hours of training in 2013 through computer-based curriculum, instructor led training and hands-on training at the service center. JLI attributes its comprehensive training program to a reduction in turnover of franchisee employees and improved customer service scores.
In its 14th year, the Training Top 125 ranking is based on a myriad of benchmarking statistics such as total training budget, percentage of payroll, number of training hours per employee program, goals, evaluation, measurement and workplace surveys; hours of training per employee annually and detailed formal programs. The ranking is determined by assessing a range of qualitative and quantitative factors including financial investment in employee development, the scope of development programs and the alignment of development efforts with business goals and objectives.
About Jiffy Lube International, Inc.
Jiffy Lube International Inc. (“JLI”), with more than 2,000 franchised service centers across North America, serves 22 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. Headquartered in Houston, JLI is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.JiffyLube.