Founded in 2003, Jill Nelson started Ruby Receptionists to provide personalized, live, virtual receptionist services to solo and small business professionals across the country. Serving industries from legal to technology, financial and creative services, Ruby provides its clients with exceptional “knock-your-socks-off” customer service and peace of mind that their calls are being handled promptly, professionally and courteously.
Each receptionist is bright, articulate, and charming and goes through “Ruby University,” an ongoing training program to learn not only basic job functions, but telephone etiquette, proper grammar, Ruby’s signature diction and ways to cultivate relationships with callers and clients. Ruby receptionists go above and beyond to create personal, human connections with every interaction and passionately follow six levels of service defined by the Ruby Service Pyramid. Employees are empowered to be leaders, innovate and delight clients with unexpected gifts and gestures at any time.
Over the past decade, Ruby has grown exponentially by supporting the small business community and now serves more than 2,300 small businesses and entrepreneurs throughout North America. Grossing nearly $11 million annually, Ruby is continuing to set the bar high by opening its second office with plans to almost triple its employee base by 2015. For more info, visit: www.callruby.com.