A report from Language Line Services, the global leader in language access solutions, reveals that between Q4 2010 and Q4 2011, Arabic and Vietnamese trailed only Spanish as the most-requested languages for over-the-phone interpretations nationwide.
The quarterly Language Line® LanguageTrak “Interpreter Demand Index(SM)” uses proprietary data from millions of interpretation-request calls the company fields annually in 170-plus languages. It reports interpreter calls for the government and healthcare sectors across 20 major U.S. cities. The report ranks the top-10 most requested languages in each city, and shows percentage growth for each language.
“Communities across the country are experiencing historic demographic and cultural shifts, including a growing influx of limited-English speakers,” said Louis F. Provenzano, Jr., president & CEO of Language Line Services. “Local government leaders, court systems, healthcare agencies, emergency services and businesses must be ready to meet the language needs of these residents in order to effectively serve them. And, it’s not just about offering services in Spanish anymore. Arabic, Vietnamese, Mandarin and Burmese round out the top-five most requested languages by our clients.”
Arabic ranked among the top three languages in nine of the 20 cities; Vietnamese, eight cities; Mandarin, seven; and Burmese, five cities.